Common Problems - Sonoff TH10 Benutzerhandbuch

Common Problems

Q: Why my device stays "Offline"?
A: The newly added device needs 1 — 2mins to connect Wi-Fi and network. If it stays
offline for a long time, please judge these problems by the blue Wi-Fi indicator status:
1. The blue Wi-Fi indicator quickly flashes once per second, which means that the
switch failed to connect your Wi-Fi:
Maybe you have entered a wrong Wi-Fi password.
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Maybe there's too much distance between the switch your router or the
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environment causes interference, consider getting close to the router. If
failed, please add it again.
The 5G Wi-Fi network is not supported and only supports the 2.4GHz
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wireless network.
Maybe the MAC address filtering is open. Please turn it off.
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If none of the above methods solved the problem, you can open the mobile data
network on your phone to create a Wi-Fi hotspot, then add the device again.
2. Blue indicator quickly flashes twice per second, which means your device has
connected to Wi-Fi but failed to connect to the server.
Ensure steady enough network. If double flash occurs frequently, which means
you access an unsteady network, not a product problem. If the network is
normal, try to turn off the power to restart the switch.
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