18
Problem
Infrared burner (if equipped)
EN
flashes back (during
operation the burner
abruptly makes a loud
"whoosh" sound, followed
by a continuous blow-torch
type sound and grows dim.)
Pilot will not light.
(if equipped)
Illumination and Side/Rear
burner ignition do not work
Ignitor, oven and cabinet
lights work but the knob
lights don't illuminate when
turning the power switch ON
Illumination of the knob
and switch lights work fine,
but the side/rear burner
ignition does not work
Illumination but can't ignite
the side or rear burner, even
when sparking noise occurs
The knob and switch
lights blink eight times
with 0.5 seconds intervals
and then turn off.
www.napoleon.com
Possible Causes
Ceramic tiles overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate ventilation
(too much grill surface covered by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic tile,
or a weld failure in the burner housing.
lack of gas.
Obstruction in pilot orifice.
Electrode wire loose or off.
Dirty pilot electrode.
Pilot is actually lit
Electric Power is out
The grill is nor receiving electric power
The motion sensor detector
does not work properly
The wire harness does not work properly
The ignitor switch does not work properly
The ignitor block does not work properly
The gap between electrodes
is too big or too small
The batteries are low
Solution
Turn burner off and allow to cool for at least
two minutes. Relight burner and burn on
high for at least five minutes or until the
ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner off and allow to cool for at
least two minutes, then relight.
Allow burner to cool and inspect very
closely for cracks. If any cracks are found,
contact your authorized Napoleon dealer to
order a replacement burner assembly.
Contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
After turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply
line while pressing igniter. Fill propane cylinder.
During initial set-up or after tank has been refilled,
it is best to light one of the tube burners before
lighting the pilot burner. This enables the gas to
reach the valves on the manifold more quickly.
Clean pilot orifice.
Replace lead wire.
Clean pilot electrode.
The pilot flame, especially on natural gas
units is very difficult to see. Place your
hand 1 in. (2.5 cm) above grill surface
over the pilot burner to feel for heat.
Check the power outage in your area
Ensure the grill is connected between the
wall and the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the
cabinet is broken or not
Ensure the blue indicator is ON
Turn the sensor ON by clicking the
motion detector button
If blue indicator is ON, replace the motion sensor
Replace the wire harness of the control panel
Replace the ignitor switch if the switch light
illuminates when you turn the light switch on
Check the switch connection inside
the control panel If there's no light on
the switch when you turn it on.
Replace the ignitor block if the switch
illuminates and sparking noise can be heard.
Adjust the gap between two prongs
of the side burner electrode when
the side burner does not ignite.
Adjust the gap between the electrode
and the rear burner when the rear burner
when the rear burner foes not ignite
Replace the batteries
N415-0537CE-GB-DE Jul 13.20