Right Of Complaint - ADURO P2 Bedienungsanleitung

For Aduro stoves we offer a wide product range of accessories to fulfil the experience: Companion sets,
fireplace grid, briquette buckets, floor hearths in glass and steel, flue pipes, Aduro Easy Firelighter, and
Aduro Easy Clean pads. For further information, go to www.adurofire.com/accessories.
In accordance with the Danish Sale of Goods Act, the right to claim is valid for two years from the date of
purchase of the stove. Receipt with date is valid as proof.
All pellet stoves may require adjustment of combustion air and auger speed in order to optimize function and
in order to reach effective and clean combustion. Aduro and our service partners can monitor and adjust
stoves in the Aduro Cloud. However, it is only possible if the stove is connected to the cloud via Wi-Fi. Aduro
can therefore not treat complaints regarding function and combustion if the stove is not online.
If you have difficulties getting the stove online, it might be because of your local Wi-Fi network, router or
phone setup. You find guidance about Wi-Fi on adurofire.com – but it is not the responsibility of Aduro AS to
secure a connection. You can purchase a service visit in order to get the stove online. It is a requirement that
the stove is online, if you want to file a complaint regarding the combustion and functioning of the stove.
Alternatively, some Aduro resellers offer this assistance.
The right of complaint does not cover:
•
Damages resulting from incorrect installation and use of the stove, overheating and wrong or missing
maintenance of the stove etc. (including the annual service visit).
•
Consumable service parts (glass, gaskets, firebricks, handles, painted surfaces, electrical igniter,
sensors/switches, cast iron grate), which are subject to normal wear and tear. You can buy these
parts in our online shop www.aduroshop.com.
•
Damages caused by electrical surcharge, (condensation) water in and around the chimney, too
much or too little draught in the chimney and missing maintenance/cleaning.
•
Mounting or demounting in connection with warranty repairs.
•
Problems due to exposure to rain, snow etc.
•
Transportation costs in connection with repairs within the warranty period.
•
Damages to the stove caused by external influences or damages caused by the stove on other
objects.
10. Accessories

11. Right of complaint

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