English
Warranty
There's a warranty term of 2 years for all Mutsy
products, starting the day of purchase. When a
production error is found, Mutsy will provide a so-
lution in cooperation with the retailer. Reparation
of such faults are covered by the warranty. The
warranty is not valid on exchanging or returning
of Mutsy products.
The warranty is only given if you provide the retailer
you purchased the product from, with the following:
· a filled in warranty card
· a copy of your proof of purchase
· a clear description of the defect
· the product itself
The warranty card can be found at:
www.mutsy.com/service/warranty
Please complete this card in full and correctly
and return by e-mail. You are also asked to enter
the serial number on the card. You will find this
number on a white sticker on the product, usu-
ally underneath.
The warranty does not cover:
· fading or changing of colors.
· water damage to the lining.
· defects as a result of using Mutsy counterfeited
products.
· a claim without the proof of purchase
· unjust or improper use.
· wear from normal daily use of the product.
· damage from bad maintenance, neglect or an
accident.
· damage after alteration by the customer, unau-
thorized by Mutsy.
· damage reported after more than 2 months af-
ter occurrence.
Safety is extremely important to Mutsy. That is why
we also meet the very highest safety standards:
· Europe: EN 1888
· UK: BS EN 1888
· Canada: SOR/ 85 -379
· US: ASTM F833
Should you have any questions or comments,
please contact us at:
www.mutsy.com/contact
Tips
· Only use original Mutsy accessories.
· Do not alter the product. Please contact your
18