T R O U B L E S H O O T I N G
Problem
Headphones don't
turn on
Headphones don't
pair with Bluetooth®
device
Headphones
don't pair with
NFC-enabled device
No sound
2 6 - E N G L I S H
What to do
• Power on the headphones (see "Powering on/off" on page 9).
• Charge the battery.
• On your Bluetooth
– Turn the Bluetooth feature on and then off.
– Delete your Bose
on your device. Pair again.
• Move your Bluetooth device closer to the headphones and away from
any interference or obstructions.
• Pair a different Bluetooth device (see page 18).
• Visit: global.bose.com/support/ssw to see how-to videos.
• Clear the headphone pairing list: Power off the headphones. Press
and hold the Power/Bluetooth button for 10 seconds until you
hear "Bluetooth device list cleared." Delete your Bose SoundSport
headphones from the Bluetooth list on your device. Pair again.
• Make sure your Bluetooth device supports NFC.
• Unlock your device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your Bluetooth device to the
back of the inline remote.
• Power on the headphones and charge the battery.
• Increase the volume on your headphones and Bluetooth device.
• Press the Power/Bluetooth button to hear the connected device. Make
sure you are using the correct device.
• Move your Bluetooth device closer to the headphones and away from
any interference or obstructions.
• Use a different music source.
• Pair a different Bluetooth device (see page 18).
• If two Bluetooth devices are connected, pause the first device and play
the other device.
• If two Bluetooth devices are connected, move the devices within range
of the headphones (30 ft. or 10 m).
device:
®
SoundSport
headphones from the Bluetooth list
®
®