Troubleshooting
Faults
• The earphones cannot be turned
on.
• The earphones turn off
automatically.
• The earphones cannot turn on
by picking them up from the
charging case.
• Music is not playing.
• Pairing was successful but the
device cannot find the right
earphone or reconnect/connect.
• The charging case indicator has
no light while charging.
• The earphone indicator has no
light while charging.
Care and maintenance
• Don't use abrasive cleaning solvents to clean the headset.
• Do not expose the headset to extremely high or low temperature as this will shorten
the life of electronic devices, destroy the battery or distort certain plastic parts.
• Don't dispose of the headset in a fire as it will result in an explosion.
• Don't expose the headset to contact with sharp objects as this will cause scratches
and damage.
• Don't let the headset fall down onto the floor. The internal circuit might get damaged.
Waste Electrical and Electronic Equipment (WEEE) Symbol
The use of the WEEE symbol indicates that this product may not be treated as
household waste. By ensuring this product is disposed of correctly, you will
help protect the environment. For more detailed information about the
recycling of this product, please contact your local authority, your household
waste disposal service provider or the shop where you purchased the
product.
Reasons and Solutions
Charging case low battery protection.
Recharge your earphones
and charging case.
Make sure that both devices are
paired and connected and that "Media
playback" is enabled in your Bluetooth
settings. Try to pair it again.
Too many pairing records. Delete
pairing records (unpair) and try again.
It is possible that you are not able to
connect because the earphones are paired
with another nearby device. You will
have to disconnect the other device, or
even turn off its Bluetooth function. Now
you can try again to pair or reconnect.
DC power supply does not output power.
Check your USB connections and try
to charge with a different charger.
Check the pogo pin charging points. Place
the earphone correctly in the charging case.
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