Driver Installation In Mac Os; Safety Instructions; Frequently Asked Questions - i-tec CADUA4KDOCKPDL Gebrauchsanweisung

i-tec USB-A 3.0 / USB-C Dual Display Docking Station + Power Adapter 100 W
DRIVER INSTALLATION IN WINDOWS 7 / 8 / 8.1 / 10 (32/64 BIT)
ATTENTION! Do not connect the docking station to your laptop / tablet until you have
installed the appropriate drivers. Drivers must only be installed before first use. Before
installation, make sure that your system has installed the latest drivers for your device
and updated BIOS.
For Windows 7/8/8.1, download the drivers from our website www.i-tec.cz/en on the
"Download" tab of this product or on www.i-tec.cz/setup. Run the installation from the
downloaded file, select the installation language, and follow the instructions on the
screen.
In Windows 10, the docking station can be connected directly, drivers are automatically
installed from the system when connected to the Internet.
Note: In Windows 7 / 8 / 8.1 / 10, install the drivers as the "Administrator" user. The
screen may blink while the drivers are being installed, this is a standard process. Once
the installation is complete, we recommend restarting the notebook / tablet.

DRIVER INSTALLATION IN MAC OS

ATTENTION! Do not connect the dock to your Mac until you install the appropriate
drivers. Drivers must only be installed before first use. We recommend that you have the
latest MacOS operating system installed.
Download drivers from our website www.i-tec.cz/en/ on the "Download" tab of this
product and run the installation.

SAFETY INSTRUCTIONS

• Do not expose to extreme temperatures and air humidity.
• Use the device on flat surfaces – this will prevent it from slipping and potentially
causing damage to the product.
• Keep the user manual for future reference.
In co-operation with the service department:
• Check the functionality if the product receives any damage.
• Send the device back if it does not work in accordance with the user manual.

FREQUENTLY ASKED QUESTIONS

Question: I have a properly connected 5K monitor and yet I do not see the 5K resolution.
Answer: Check if the primary graphics card on your computer supports 5K resolution,
such as Radeon™ RX 470 Graphics.
Question: On my MacBook 13" / 15" 2016 and later, wi-fi or Bluetooth stops working; or
USB 3.0 devices connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the range of 2.4GHz. A possible
solution is to connect the docking station to the Thunderbolt 3 (USB-C) port of the Mac
on the left side nearest to you or use the ports on the right side. These ports are situated
farthest from the wi-fi antenna. The next solution is the use of the 5GHz zone and the
placement of the docking station as far as it could be from the monitor of your Mac. For
more information, please refer to: https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example, Microsoft
Wireless set 3000/5000), which are connected in the docking station, stop working or
irregularly disconnect. Where is the problem?
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device. The
wireless device should be placed outside of the close proximity of USB 3.0 ports and
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cables. Place the wireless device as far from the USB 3.0 ports and cables as possible.
You could use for these purposes, for example, an extension cord for the connection of
WLAN dongles or sets.
Question: After installing Windows 10, the device stopped working. With Windows 7/8 / 8.1,
the device worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website
www.i-tec.cz/en in the "Download" tab of this product.
Question: Is there a limitation for 5K resolution for macOS?
Answer: Some of displays with the resolution higher than 4K require two Display Port
cables for the image transfer in full resolution:
• Dell UP2715K 5K 27-inch monitor is supported at iMac (Retina 5K, 27-inch, the end
of 2014) or newer and at Mac Pro (the end 2013) with OS X Yosemite 10.10.3 or newer.
• HP Z27q 5K monitor is supported at iMac (Retina 5K, 27-inch, the end of 2014) or
newer and at Mac Pro (the end of 2013) with macOS Sierra.
Question: I have a problem with detecting the docking station in my USB-C / USB 3.0
port on my laptop / tablet.
Answer: The problem may be the outdated drivers for the USB-C / USB 3.0 port on your
laptop / tablet. Please install the latest USB-C / USB 3.0 chipset drivers in your laptop /
tablet.
Question: The LAN port does not work or operates at only 10/100 Mbps.
Answer: Check all wiring between the docking station and the active element and push
the RJ-45 connectors. Also, you can replace the Ethernet cable between the docking
station and and the active network element (HUB, Switch, Router) for a certified one.
Question: Can I get more detailed information about docking station problems?
Answer: Surely, you can find useful information on our website www.i-tec.cz/en on the
"FAQ" tab of this product or on http://www.displaylink.com/support/knowledgebase.php,
or contact our technical support: support@itecproduct.com.
In case of any questions or problems with the docking station, contact our technical
support: support@itecproduct.com.
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