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Step 9: Install PC Client and Mobile App
1.
For PC, install the progam
2.
For Android, copy the app
3.
For iPhone, iPad, go to App Store, search
FAQ
1.Why does my computer or security software say the software is dangerous and it is a
virus?
The wizard will detect device in oyur network, and it seems like a virus.
Please ignore the warning and continue.
2.Why can't the wizard detect the camera?
Please make sure the network cable is connected and turn off firewall and security software on
your computer.
3.Why does the wizard say "the camera cannot be accessed,please choose Auto IP Set
or manual setting"after we have alrealy done Auto IP Set and Manual Setting?
Please connect the camera to your router or ADSL router,and DO NOT connect it to your PC
directly.
4.Why does the camera always ask for username and password,or it says Incorrect User?
The camera's default username is admin,and please leave password blank.
If you forget your username or password,you can reset the camera to factory settings to get the
default username and password.
5.How can I reset the camera to factory settings?
Please press the reset button under or on the camera for about 1 minute until the camera
reboots.Please make sure the power supply is connected to the camera when you are doing it.
6.Why is there no audio and video from the camera(Only indoor camera support audio)?
No audio:Please sign in Internet Explorer mode for IE.
No video:IE does not support Firefox mode and other web browers do not support ActiveX
mode,please login the correct mode for video.
Mobile application supports video but does not support audio,you could find some 3
application support audio for this IP camera.
7.Why is the image blurry?
in the CD, add the cameras in.
"E-view" to the phone, install it.
to download "e-View".
3
rd
party
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