Do You Need More Help - Medion LIFE P12291 Bedienungsanleitung

Error
There are stripes
on the display or
the colours are
faded.
The buttons on
the device are not
working properly.
The remote con-
trol is not work-
ing.
The disc won't
start even though
 (PLAY) has
been pressed, or
it starts and then
stops immediate-
ly.

12.1. Do you need more help?

If the suggestions in the previous section did not solve your problem, please con-
tact us. To make it easier for us to help you, please have the following information to
hand:
• What external devices are connected?
• What messages appear on the screen?
• When operating the product, at which step did the problem occur?
• What steps have you already taken to try and rectify the problem?
Please provide your customer number if you have one.
72
Action
• Is there interference from another device?
• Transmission antennae on radio stations, ham radios and
portable phones can also cause interference.
• Operate the device as far away as possible from the de-
vice that might be causing the interference.
• The child lock might be on.
• Check if the batteries are fully charged and have been in-
serted in the right direction.
• Ensure the sensor field is not exposed to strong light.
• Is the disc inserted with the label side facing to the rear?
• Check whether the disc is damaged by trying another
disc. If the disc is dirty, clean it carefully, wiping it from
the centre to the edge with a soft, dry cloth.
• DVD: Does the DVD have the correct regional code (2)?
• If condensation has formed inside the device: leave the
player for one to two hours to dry off.