For The Sake Of The Environment; Customer Service - Thomas PET- FRIENDS T1 Gebrauchsanweisung

After Sales Service supplies /
special accessories
An extensive range of special accessories and After Sales Service
supplies are available for your THOMAS PET + FRIENDS T1.
Get further details by returning the accompanying reply card to us or
get further information from your specialist dealer or directly from the
THOMAS Works Customer Service Department.
Note!
You can only assure a properly functioning appliance and efficient
cleaning by using original THOMAS accessories.

For the sake of the environment

Do not just throw away packaging material and worn out appliances!
Appliance packaging:
• The packaging carton can be placed in the waste paper collection
bin
• The plastic bag made of polyethylene (PE) should be placed in the
appropriate disposal bin for recycling.
Appliance disposal at the end of service life:
• Appliance disposal in accordance with the local regulations but
before doing so disconnect and cut off the mains plug.
The symbol on the respective product or its packaging indi-
cates that this product must not be disposed of as household
waste. Instead, it should be handed into the collection point
for recycling electrical and electronic equipment.
By ensuring the proper disposal of this product, you will help to pre-
vent potential adverse consequences for the environment and human
health, which could otherwise be caused by inappropriate disposal
of this product.
For more explicit information about recycling of this product, please
contact your local town hall, your household waste disposal service
or the shop where you purchased the product.

Customer service

Ask your dealer for the THOMAS Customer Service
Area Centre responsible for you.
At the same time please tell your dealer the details
given on the rating plate of the THOMAS PET + FRIENDS
T1.
Repairs more especially to electrical parts must be
carried out only by a qualified electrician. This ensures
that your appliance remains fully functional and safe
in operation.
As a consequence, in case of irregularities you should
get in touch with your specialist dealer, or contact the
THOMAS Customer Servic Department directly.
Tel.: +49 27 35 / 788-581 or 582
Fax: +49 27 35 / 788-599
GUARANTEE
Independent of the guarantee commitment of the dealer resulting
from the purchase contract we give a guarantee for this appliance
subject to the following conditions:
1. The period of guarantee is 24 months – calculated from the first
day of delivery to the first user. It is reduced to 12 months in the
case of commercial use or when subject to similar wear and tear.
A purchase receipt must be presented to lodge a claim under our
guarantee.
2. Within the guarantee period we will eliminate all main function
deficiencies that can be proved to be due to deficient execution or
material faults either by repairing the deficient parts or by replace-
ment of parts to our choice; replaced parts become our property.
The guarantee does not cover easily breakable parts such as glass,
plastic and lamps, for example. Deficiencies are to be reported to
us without any further delay within the guarantee period. During
the period of guarantee the necessary spare parts as well as the
costs for the incurred working time will not be charged for the
elimination of incurred faults in function. In the case of unjustified
claim for the services of our customer service department the costs
incurred will be to the account of the customer. Repair work on
the customers premises or at the installation location can only be
demanded for large appliances. Other appliances are to be han-
ded in to our next customer service station or authorized workshop
or sent into the works, respectively.
3. A commitment to provide services under guarantee will not be
given as a result of minimal deviations inconsiderable in respect
of the value or functionability of the appliance or damage as a
result of chemical and electro-chemical influences of water and
generally as a result of abnormal environmental conditions. No
guarantee claim is given in the case of damage as a result of
normal wear and tear and, above all, as a result of improper use
of the appliance as a result of non-observance of the operating
instructions.
4. The guarantee claim shall become invalid should any person not
empowered by us tamper or repair the appliances.
5. Guarantee performances shall neither extend nor renew the gua-
rantee period for either the appliance or for the installed spare
parts: the guarantee period for installed spare parts shall end with
the guarantee period for the complete appliance.
6. Claims going beyond this or other claims, and more especially such
claims for compensation of damage incurred outside the appli-
ance shall be excluded – in so far as liability is not compulsory in
accordance with law.
We offer you the services provided by our customer service depart-
ment even after elapse of the guarantee period. For information
please contact your dealer or get in touch directly with our customer
service department.
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