Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following
information.
Customer service will charge you for advice, even if the appliance is still under
guarantee!
Fault
Possible cause
Indicator light
Power failure; the fuse has been
Fig. 2/2 does not
switched off; the mains plug has
come on
not been inserted properly.
The frozen food
Fault
the freezer compartment
is thawing.
is too warm!
S Freezer compartment door
is open.
S The ventilation openings are
blocked.
S Too much food was placed
in the freezer compartment
at once.
Calling customer
service
Your local customer service can be found
in the telephone directory or in the
customer service index. Please provide
customer service with the appliance
product number (E no.) and production
number (FD no).
Remedial action
Check whether the power is on, the fuse must
be switched on.
Close the door.
Ensure that there is adequate ventilation.
Do not exceed max. freezing capacity.
This information can be found on the
product label. Fig. 6
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers.
This will save you additional costs.
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