TROUBLESHOOTING
Symptom
Remedy
• Sound cannot
• Reconnect the Android device.
be heard during
• If in [HAND MODE], launch any media player application
playback.
on the Android device and start playback.
• Sound output only
• If in [HAND MODE], relaunch the current media player
from the Android
application or use another media player application.
device.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit.
( 26)
Cannot playback at
• Make sure KENWOOD MUSIC PLAY APP is installed on the
[BROWSE MODE].
Android device. ( 10)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 26)
• Switch off the developer options on the Android device.
"NO DEVICE" or
• Reconnect the Android device.
"READING" keeps
• If this does not solve the problem, the connected Android
flashing.
device does not support [BROWSE MODE]. ( 26)
Playback is intermittent
Turn off the power saving mode on the Android device.
or sound skips.
"ANDROID ERROR"/
• Reconnect the Android device.
"NA DEVICE"
• Restart the Android device.
"DISCONNECTED"
USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
• Connected via USB input terminal: The device is
"CONNECTING"
connecting to the head unit. Please wait.
• Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and the unit are paired and connected.
Symptom
Remedy
"CHECK APP"
The Spotify application is not connected properly, or user is
not login. End the Spotify application and restart, then login
to your Spotify account.
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
Bluetooth pairing
• Make sure you have entered the same PIN code to both
cannot be made.
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 14)
Echo or noise is heard
• Adjust the microphone unit's position. ( 14)
during a phone
• Check the [ECHO CANCEL] setting. ( 16)
conversation.
Phone sound quality
• Reduce the distance between the unit and the Bluetooth
is poor.
device.
• Move the car to a place where you can get a better signal
reception.
• Use voice calling method in a more quiet environment.
Voice calling method is
• Reduce the distance from the microphone when you
not successful.
speak the name.
• Make sure the same voice as the registered voice tag is
used.
Sound is being
• Reduce the distance between the unit and the Bluetooth
interrupted or skipped
audio player.
during playback of a
• Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to the
Bluetooth audio player.
unit.
The connected Bluetooth
• Check whether the connected Bluetooth audio player
audio player cannot be
supports Audio/Video Remote Control Profile (AVRCP).
controlled.
(Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
29
ENGLISH