Samsung Connect - Samsung RF56M9540SR Benutzerhandbuch

Troubleshooting

Samsung Connect

Symptom
Could not find
"Samsung Connect" in
the app market.
The Samsung Connect
app fails to operate.
The Samsung Connect
app is installed but is
not connected to my
refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The Samsung Connect
app is successfully
connected to my
refrigerator but does
not run.
72 English
Untitled-19 72
• The Samsung Connect app is available for smartphones
that run Android 6.0 (Marshmallow) or higher, or iOS 9.0 or
higher.
• The Samsung Connect app is available for applicable models
only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the Samsung
Connect App after the app was installed, you must make the
connection using the device registration function of the app.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the Samsung Connect app or disconnect and
reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Action
2017-06-28 2:52:56