WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is
solid yellow.
(Refer to Checking for Blockages section for more information.)
1. Dust cup may be full; empty dust cup.
2. Check floor nozzle for blockages; clear blockages if required.
3. Remove any string, carpet fibres, or hair that may be wrapped around the brushroll.
4. Check connection between hand vacuum and wand for blockages; clear blockages if required.
5. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying
the filters before reinstalling them.
Vacuum lifts area rugs.
1. Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with
delicately sewn edges.
2. Turn off the unit to disengage from the carpet, then restart.
The brushroll in the floor nozzle doesn't spin.
1. Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the hand vacuum is tilted back far enough for the brushroll to engage while in use.
2. If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
hand vacuum, wand, and nozzle. Try detaching the parts, then reconnecting them.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed,
make sure vacuum power is off before connecting to battery charger.
2. Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press the On/Off switch to restart the vacuum.
Battery Indicator Lights on hand vacuum are flashing.
Contact Customer Service at www.sharkclean.eu
if you experience any of the indications listed below:
• All LEDs flashing (Fig. A): motor failure
• All LEDs except ECO LED flashing (Fig. B): motor PCBA
is overheating
• All LEDs except Boost LED flashing (Fig. C):
Overcurrent protection
• 2 charge LEDs, ECO and BOOST LEDs flashing (Fig. D):
Short protection
• Charge LEDs and Mode LEDs flashing (Fig. E):
Overspeed protection in motor
• Charge LEDs and ECO LED flashing (Fig. F):
Communication failure
• Charge LEDs are "pulsing" (Fig. G): Overheat
protection in the floor nozzle
• IQ and ECO LEDs flashing (Fig. H): Short protection in
the floor nozzle
• ECO, BOOST and 2 charge LEDs flashing (Fig. I): there
is a clog in the vacuum
NOTE: If vacuum still does not operate properly, contact Customer Service at sharkclean.eu
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sh a r kcl e a n.e u
MAINTAINING YOUR VACUUM
TROUBLESHOOTING
Fig. A
Fig. B
Fig. D
Fig. E
Fig. G
Fig. H
Fig. C
Fig. F
Fig. I