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7 Troubleshooting
Drying operation takes too long.
Fibre filter pores might be clogged. >>> Wash the filter with
warm water.
Filter drawer might be clogged. >>> Clean the sponge and
filter cloth (if any) in the filter drawer. (for the products with a
heat pump)
The condenser might be blocked. >>> Wash the
condenser.(for the products with a condenser )
The ventilation grills in front of the machine may be closed.
>>> Remove any objects in front of the ventilation grills that
blocks air.
Ventilation may be inadequate because the area the
machine is installed in is too small. >>> Open the door or
windows to prevent the room temperature from rising very
high.
A lime layer may have accumulated on the humidity sensor.
>>> Clean the humidity sensor.
Excessive amount of laundry might be loaded. >>> Do not
load the drying machine excessively.
Laundry might not have been wrung adequately. >>>
Perform a higher speed wringing on the washing machine.
Clothes come out damp after drying.
A program not suitable for the laundry type may have been
used.>>> Check the maintenance labels on the clothes and
select a program suitable for the clothes' type or use time
programs as extra.
Fibre filter pores might be clogged. >>> Wash the filter with
warm water.
The condenser might be blocked. >>> Wash the
condenser. (for the products with a condenser)
Filter drawer might be clogged. >>> Clean the sponge and
filter cloth (if any) in the filter drawer.(For the products with a
heat pump)
Excessive amount of laundry might be loaded. >>> Do not
load the drying machine excessively.
Laundry might not have been wrung adequately. >>>
Perform a higher speed wringing on the washing machine.
Drying machine does not turn on or program cannot be
started. Drying machine does not run after it is configured.
Power plug might be unplugged. >>> Make sure the power
cord is plugged in.
Loading door might be open. >>> Ensure that the loading
door is properly closed.
A program might not be set or Start/Stand-by button might
not be pressed. >>> Check that the program is set and it is
not in Stand-by position.
Child lock may be activated. >>> Turn off the child lock.
Program terminated prematurely for no reason.
Loading door might not be closed completely. >>> Ensure
that the loading door is properly closed.
There might be a power outage. >>> Press the Start/Stand-
by button to start the program.
Water tank may be full. >>> Empty the water tank.
Clothes have shrunk, hardened or spoiled.
A program not suitable with the laundry type might have
been used. >>> Check the maintenance labels on the
clothes and select a program suitable for the clothes.
The lighting inside the drying machine does not turn on. (For
models with a lamp)
Drying machine might not be turned on with the On/Off
button or program might not be selected for machines
without an On/Off button. >>> Make sure that the drying
machine is turned on.
Lamp might be malfunctioning. >>> Contact Authorized
Service to replace the lamp.
40
Filter cleaning warning symbol/LED is on/flashing.
Fibre filter might not be cleaned. >>> Clean the filter.
The filter slot might be clogged with lints. >>> Clean the
filter slot.
A layer of fluff might have accumulated clogging up the lint
filter pores. >>> Wash the filter with warm water.
The condenser might be blocked. >>> Wash the
condenser.
Water drips from the loading door.
Fibres might have gathered on the inner sides of the loading
door and the loading door gasket. >>> Clean the inner
surfaces of the loading door and the loading door gasket
surfaces.
Loading door opens by itself.
Loading door might not be closed completely. >>> Push the
loading door until the closing sound is heard.
Water tank warning symbol / led is on/flashing.
Water tank may be full. >>> Empty the water tank.
Water discharge hose might have collapsed. >>> If the
product is connected directly to the water drain check the
water discharge hose.
Steam symbol is flashing.(For the products with a steam
function)
Steam tank may be empty => Fill the steam tank with
distilled or condensed water.
Steam programs do not start (For the products with a steam
function)
Steam tank may be empty, steam tank warning icon may
light up on the screen => Fill the steam tank until the steam
icon goes off.
Wrinkles are not removed with wrinkle removing program.
(For the products with a steam function)
Excess amount of laundry may have been placed => Place
specified amount of laundry.
Steam application time may be selected in low level =>
Choose a program with high amount of steam.
After completion of the program, the laundry may have
stayed in the machine for a long time => Take the laundry
out as soon as the program finishes, and hang it out.
Laundry odour not lessened with the odour removal
program.(For the products with an odour removal program)
Excess amount of laundry may have been placed => Place
specified amount of laundry.
Steam application time may be selected in low level =>
Choose a program with high amount of steam.
A
WARNING!
• If the problem persists after following the
instructions in this section, contact your vendor
or an Authorized Service. Never try to repair your
product yourself.
C
NOTE
• In an event that you encounter an issue on
any part on your appliance, you can ask for a
replacement by contacting the authorized service
with the appliance model number.
• Operating the appliance with non-authentic parts
may lead the appliance to malfunction.
• Manufacturer and distributor are not liable for
malfunctions resulting from using non-authentic
parts.
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