Troubleshooting
If you experience any of the following difficulties, use this troubleshooting guide
to remedy the problem.
Should the problem persist, please contact the AIBO Customer Link. (See page 3
for details on the AIBO Customer Support.)
Symptom
The software cannot
be installed from the
CD-ROM.
Remedy
• There isn't enough space on the hard disk.
t Check the hard disk space. If several drives are available,
choose a hard disk other than drive C with adequate space.
• The CD-ROM's auto-play function is switched off.
t Execute the "AutoRun.exe" file on the CD-ROM.
• Other programs are running.
t First end all programs and then redo the setup.
• You attempted to install the software to a Windows NT/
Windows 3.1/Windows95 environment.
t This software runs only under Windows 98 Second Edition/
Me/2000 Professional. Install the software to a PC operating
under one of these enivronments.
• The VGA monitor is set to a resolution of less than 800 × 600
and/or a color setting of less than 16 bits.
t Set the VGA monitor resolution to 800 × 600 or more and the
color to 16 bits or more.
• You attempted to install the software to a Windows 2000
Professional environment as a Power User or User.
t Log on as an administrator or an Administrators Group
member before installing the software.
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