Troubleshooting; Contact Ikea - IKEA UPPLEVA Handbuch

nor liable for customer service related to
the content and services. Any question or
request for service relating to the content
or services should be made directly to the
respective content and service providers.
IKEA declares that this TV is in compliance
with the essential requirements and other
relevant provisions of Directive 1999/5/
EC (if delivered with WiFi access, built-in or
USB dongle).

9 Troubleshooting

If you experience any of the following
difficulties while using this TV, check the
list below. If you still experience problems
with your UPPLEVA TV, please contact IKEA
Customer Service at www.IKEA.com.
There is no picture or sound.
• Make sure the power cord is properly
inserted in the power outlet.
• Make sure the source type is set
correctly.
• Make sure the antenna is properly
connected.
• Make sure the volume is not set to
minimum or the sound is not muted.
• Make sure the headphones are not
connected.
• The TV may not be receiving a TV signal.
Picture is not clear.
• Make sure the antenna cable is properly
connected.
• Consider whether your TV signal is being
properly received.
• Poor picture quality can occur due to
a VHS camera, camcorder, or other
peripheral being connected at the
same time. Switch off one of the other
peripherals.
• The 'ghost' or double image may be
caused by obstruction to the antenna
due to high-rise buildings or hills.
Using a highly directional antenna may
improve the picture quality.
• The horizontal dotted lines shown on
the pictures may be caused by electrical
interference, e.g., hair dryer, nearby
neon lights, etc. Turn off or remove
these.
Picture is too dark, too light or tinted.
• Check the colour adjustment.
• Check the brightness setting.
• Check the sharpness function.
Remote control does not work.
• Make sure the remote control is pointed
towards the TV.
• Make sure the batteries are inserted
correctly.
• Check if the batteries are drained of
power and need to be changed.
• Make sure the infrared window on the
front of the TV is not under strong
fluorescent lighting.
• Try to clean the infrared window on the
front of the TV with a soft cloth.
If you still experience problems with your
UPPLEVA TV, please contact IKEA Customer
Service at www.IKEA.com.

10 Contact IKEA

If you have any questions regarding your
new UPPLEVA TV or Sound System or need
service or support, contact IKEA Customer
Service at www.IKEA.com.
To be sure we can give you the best
possible assistance, please read the manual
carefully before contacting us. And have the
article number for your purchase at hand
when you call. You'll find this 8-digit article
number on your receipt or on the back of
your UPPLEVA TV or Sound System.
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