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Troubleshooting

During the warranty period, any repairs may only be performed by service
technicians authorised by the appliance manufacturer.
Unauthorised repairs may cause electric shock and short circuit; do not attempt
this yourself. Consult an authorised service technician.
In case of minor faults or problems with the appliance operation, check the
following instructions to see whether the causes can be eliminated.
NOTE
A visit by a service technician during the warranty period will be
charged if the appliance is not functioning because of improper use.
Store these instructions in a place where they are always readily
accessible; if passing the appliance on to another person, the
instructions should also be included.
Check the following for some advice on rectifying some common problems before
calling the service centre.
Symptom
It does not heat up.
Food and cookware
are not warm enough.
Power indicator light
flashes.
Power indicator light
flashes rapidly when
closed.
The fuse in the fuse
box has blown.
NOTE
10
EN
Possible cause
Check if the appliance is switched on and that the drawer is
fully closed.
Some items may require longer time to heat up
depending on the material and thickness of cookware.
The drawer may have been left open for a long time.
Check if the drawer is fully closed.
Contact the service centre.
Disconnect the appliance at the mains and contact the
service centre.
Warranty claims that resulted from improper connection or use of
the appliance is not covered by the warranty. In such cases, the
costs of repair are borne by the user.
For the list of service centres, refer to the guarantee booklet.

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Hl-dw165b

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