Troubleshooting; Selve Service Hotline - Selve iveo WS Betriebsanleitung

Troubleshooting

11.Troubleshooting
Carry out the following tests if a fault arises:
Test
Actuate the motor via the UP/STOP/
DOWN button at the sensor
Actuate the motor via the up and
down buttons of the awning hand-
held transmitter
Problem
Awning does not extend when the
sun is shining
Awning remains extended even if
there is no sunshine
Awning retracts if there is a slight
breeze
Awning does not retract at heavy
winds

12. SELVE Service Hotline

• Hotline: Phone +49 2351 925-299
• Download the operating manuals
at www.selve.de or QR scan
Result
Motor functions
Motor does not function
Motor functions
Motor does not function
Cause
Sun threshold value set too high
The system is set to manual mode
Sensor positioned in the shade
The system is in wind alarm
Awning was extended manually
Sun threshold value set too low
Wind threshold value set too low
Sensor is positioned in the lee
Wind value is set too high
25
Solution
Test is o.k.
Program the sensor into the receiver
Reduce the distance to the receiver
Check the connection
Test is o.k.
Program the transmitter into the
receiver
Reduce the distance to the receiver
Solution
Lower the sun threshold value
Set sliding switch MAN/AUTO to
AUTO
Change the position of the sensor
Wait until the wind abates
Have the wind threshold value reset
by a specialist
Toggle the sliding switch MAN/AUTO
once and then set it to AUTO
Set the sun threshold value higher
Have the wind threshold value reset
by a specialist
Change the position of the sensor
Have the wind threshold value reset
by a specialist
GB
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